Topic
Getting started
Care profile setup, records, documents, and first app organization steps.
Support
CareTrove Support.
Support helps with the iOS app, records and documents, reports and exports, purchases, iCloud, privacy, deletion, and website questions.
Support topics
Start with the right area.
For app navigation and feature questions, start with the CareTrove Help Center. Email remains available at Contact@caretrove.app. Do not send medical records, diagnoses, medication details, patient names, or document contents through email or website forms.
Topic
Records and documents
Questions about organizing files, notes, appointments, tasks, and document metadata.
Topic
Reports and exports
Questions about visit packets, local export, Health Bundle export, and PDF behavior.
Topic
Purchases and iCloud
Restore purchases, Pro/Plus access, Family access, and user-initiated iCloud backup questions.
Topic
Care Circle
Questions about selected sharing and family coordination where configured.
Topic
Privacy and deletion
Local data, website lead data requests, and sharing boundaries.
Support FAQ
Quick answers.
Can support answer medical questions?
No. CareTrove support cannot provide medical advice, diagnosis, treatment, or emergency help. Support can assist with general product, access, privacy, and routing questions. Medical concerns should be directed to a qualified healthcare professional or the appropriate emergency service.
Where should I send private medical documents?
Do not send medical records through website forms or ordinary support email. Those channels are intended for general, non-medical questions. Keep diagnoses, medication details, patient names, and document contents out of the message. Use an appropriate trusted channel when a legitimate recipient requires sensitive material.
How do I ask about iCloud backup?
Use the contact page and select the most relevant inquiry type. Keep the description general and do not include private medical details. Support can help route questions about availability, configuration, or expected behavior. The app remains the place to review the current backup status and scope.
How do I request website data deletion?
Use the data request page. Choose the deletion request type and provide the contact information needed to identify the website record. Do not include medical records or private health details. CareTrove will use the submitted information to review and route the request.
Can support help with purchases?
Support can help route general purchase, restore, and access questions. Apple purchase surfaces control billing details, renewals, cancellations, and supported restore behavior. Do not send full payment credentials through the website or ordinary email. Describe the issue without including private medical information.
How do I report accessibility issues?
Use the contact page or email support. Describe the page, control, or task that created the problem. Include general device and browser context when it is useful for reproduction. Do not include medical records or private health details in the report.