Topic
Getting started
Care profile setup, records, documents, and first app organization steps.
Support
ChartNest Support.
Support helps with the iOS app, records and documents, reports and exports, purchases, iCloud, privacy, deletion, and website questions.
Support topics
Start with the right area.
For app navigation and feature questions, start with the ChartNest Help Center. Email remains available at contact@chartnest.app. Do not send medical records, diagnoses, medication details, patient names, or document contents through email or website forms.
Topic
Records and documents
Questions about organizing files, notes, appointments, tasks, and document metadata.
Topic
Reports and exports
Questions about visit packets, local export, Health Bundle export, and PDF behavior.
Topic
Plans and Apple purchases
Plan comparisons, App Store connectivity, Apple account checks, Restore Purchases, Manage Subscriptions, and entitlement questions.
Topic
Backup, sync, and recovery
Optional automatic iCloud backup, manual backup, status, retry behavior, supported-device continuity, and recovery points.
Topic
Capture, OCR, search, and answers
Smart Capture drafts, on-device document text recognition, full-text search, and source-cited Ask ChartNest results.
Topic
Apple Health and portability
Optional Apple Health permissions plus supported FHIR R4, C-CDA, CSV, archive, PDF, and local export workflows.
Topic
Family coordination
Invitations, roles, section permissions, shared tasks, handoffs, temporary or guest access, household work, and approvals.
Topic
System access
Release-dependent widgets, Shortcuts, Spotlight, notifications, and other Apple surfaces that appear in the current installed app.
Topic
Privacy and deletion
Local data, iCloud data, Apple Health permissions, sharing access, exported copies, and website lead-data requests.
Support FAQ
Quick answers.
Can support answer medical questions?
No. ChartNest support cannot provide medical advice, diagnosis, treatment, or emergency help. Support can assist with general product, access, privacy, and routing questions. Medical concerns should be directed to a qualified healthcare professional or the appropriate emergency service.
Where should I send private medical documents?
Do not send medical records through website forms or ordinary support email. Those channels are intended for general, non-medical questions. Keep diagnoses, medication details, patient names, and document contents out of the message. Use an appropriate trusted channel when a legitimate recipient requires sensitive material.
How do I ask about iCloud backup, sync, or recovery?
Use the contact page and select the most relevant inquiry type. Keep the description general and do not include private medical details. Support can help route questions about availability, configuration, status, synchronization, retry behavior, or recovery history. The app remains the place to review the current backup scope and most recent status.
How do I request website data deletion?
Use the data request page. Choose the deletion request type and provide the contact information needed to identify the website record. Do not include medical records or private health details. ChartNest will use the submitted information to review and route the request.
Can support help with purchases?
Verify App Store connectivity and the Apple account used for the original purchase, then tap Restore Purchases in ChartNest. Use Apple's Manage Subscriptions control for Plus or Family billing, renewal, or cancellation. Support can investigate why recognized access is not appearing, but cannot fabricate, transfer, or manually grant App Store ownership. Describe the issue without payment credentials or private medical information.
Where can I get help with Family access?
Use the Help Center for invitations, roles, section permissions, shared tasks, handoffs, temporary access, guest access, and Family workflow guidance. Confirm the intended profile, member, role, and allowed sections before changing access. Keep medical records and private document contents out of ordinary support email. Support can help with product behavior but cannot create legal authority or override another person's Apple account.
How do I report accessibility issues?
Use the contact page or email support. Describe the page, control, or task that created the problem. Include general device and browser context when it is useful for reproduction. Do not include medical records or private health details in the report.