FAQ

ChartNest questions, answered clearly.

A practical reference for product behavior, privacy, exports, pricing, employers, forms, documents, and safety boundaries.

Is ChartNest a provider portal?

No. ChartNest is a private organizer for information entered or imported by the user. It is not a system for clinics to manage care or communicate through a provider account. Users decide what to save, review, export, or share.

Does ChartNest replace medical records?

No. ChartNest helps keep personal copies, notes, and selected context organized. Original documents and official provider records remain the authoritative sources. Important details should be confirmed with source records and qualified professionals.

Can ChartNest prepare visit packets?

Yes. ChartNest can assemble selected saved information into a focused visit packet when the user's entitlement allows it. The user chooses which questions, records, documents, and follow-ups belong in the packet. Every packet should be reviewed before it is used or shared.

Does ChartNest check medication interactions?

No. ChartNest can organize a caregiver-maintained medication list and questions for review. It does not prescribe, recommend medication changes, or check interactions. Medication decisions should be discussed with a qualified clinician or pharmacist.

Does ChartNest submit forms?

No. ChartNest can help organize saved details and produce form outputs for review. The user is responsible for checking accuracy, completeness, and the intended recipient. Submission remains a separate action handled by the user.

Does iCloud backup include attached files?

Document records can be included when iCloud backup is configured and available. Attached files may remain device-local when the backup uses metadata-only behavior. Users should confirm the current backup status and scope inside the app. Important original documents should also be retained in their appropriate source location.

Does ChartNest use employer access to show records?

No. Employer conversations concern product access, communication, support, and evaluation. They do not give an employer a view into an employee's private care records. The employee remains in control of personal information and selected outputs. Employer forms should never be used to send employee medical details.

Can I export data?

Yes, ChartNest supports selected exports where entitlement and app configuration allow it. The available format and scope depend on the workflow being used. Users choose the information included in an export. Exported material should be reviewed and handled with appropriate privacy precautions.

Are advanced review tools medical truth tools?

No. These tools help users compare saved details, sources, and possible differences. A flagged difference is a prompt for review, not a clinical conclusion. Original records and qualified professionals remain important for confirmation. ChartNest keeps unresolved questions visible so they can be checked by a person.

Which platform is ChartNest for?

ChartNest is an iPhone app. Every Get ChartNest link on this website opens the verified App Store listing directly. The website is not a browser-based clinical service. Feature availability may depend on the app version, configuration, and entitlement.

Who is ChartNest for?

ChartNest is for family caregivers, self-advocates, and people coordinating practical care information. It can support someone helping a parent, partner, child, sibling, relative, or themselves. The product focuses on organizing records, documents, appointments, questions, and follow-ups. It does not require the user to act as a medical professional.

Can I use ChartNest for a parent?

Yes. ChartNest can serve as a private organizer for a parent's care profile, records, documents, tasks, visits, and handoffs. The user controls what information is entered and which outputs are shared. Important details should still be checked against source records and professional guidance.

Can I share summaries?

Yes. Users can create selected summaries and exports when the app and entitlement allow it. The user decides which information belongs in a particular output. Each summary should be reviewed before it is sent to another person.

Does ChartNest monitor emergencies?

No. ChartNest can help organize emergency contacts and selected information for reference. It does not monitor symptoms, dispatch responders, or provide emergency alerts. In an emergency, contact the appropriate local emergency service immediately.

Can it help after discharge?

Yes. ChartNest can organize discharge documents, medication questions, follow-ups, appointments, and transition plans. It helps separate completed instructions from items that still need confirmation. Users can assign practical next steps and keep relevant source documents close. Clinical questions should be directed to qualified professionals.

Can it help with forms?

Yes. ChartNest can organize reviewed information and create form outputs as a starting point. Users must check every field for accuracy and completeness. The product does not automatically submit forms. Sensitive outputs should be sent only to the intended recipient through an appropriate method.

Can another helper take over?

A selected handoff packet can help another trusted helper understand the relevant context. The packet can focus on tasks, contacts, preferences, documents, and open questions for that role. The user does not need to send an entire private archive. Every handoff should be reviewed before sharing.

Does it give medical advice?

No. ChartNest organizes information and materials for human review. It does not diagnose, prescribe, recommend treatment, or replace professional judgment. Medical questions should be taken to a qualified healthcare professional.

Can employers see employee records?

No. The employer relationship is not a form of medical-record access. ChartNest positions the employee's care information as private and user controlled. Employer conversations stay focused on access, communication, support, and evaluation. Employees should not send private health details through employer briefing forms.

What does an employee receive?

An employee receives access to a private care-organization product. ChartNest supports profiles, records, documents, visits, transitions, follow-ups, and selected outputs. The employee controls the personal information entered into the app. Product access does not create an employer medical-record system.

What can an employer discuss with ChartNest?

Employers can discuss access, privacy review, employee communication, support expectations, and evaluation topics. The conversation can also cover rollout fit and non-medical program objectives. It should remain at an organizational level. Individual employee health details are outside the scope of the briefing.

Does ChartNest provide medical advice?

No. ChartNest organizes information and materials for human review. It does not diagnose, prescribe, recommend treatment, or replace professional care. Employees should direct medical questions to qualified healthcare professionals.

Can benefits consultants contact ChartNest?

Yes. Consultants, brokers, benefits teams, employers, and partners can request an employer briefing. The form can be used to describe the organization and general evaluation goals. It should not contain employee medical details. ChartNest can then route the inquiry to the appropriate conversation.

Does the website collect employee health data?

No. Employer forms are designed for organizational contact and briefing information. They should not include diagnoses, medication details, patient names, records, or document contents. Any message should stay general and non-medical.

Is there a public employer dashboard?

No. The public website describes organizational access, product scope, and privacy boundaries. It does not present a dashboard containing employee records or health activity. Employer evaluation should use appropriate non-medical program information.

How do we request a briefing?

Use the employer briefing form on the Employers page. Provide general organization, role, and program information so the request can be routed. Do not include employee medical details or private documents. ChartNest will use the submitted contact information to follow up about the briefing.

Does everything stay local?

ChartNest is local-first by default. Explicit exceptions can include export, sharing, iCloud backup, App Store services, and configured collaboration flows. Those actions depend on user choice, entitlement, and available configuration. Users should review the destination and scope before moving information off the device.

Does the website collect medical records?

No. Website forms are for general contact, support, employer, and related requests. They warn visitors not to submit records, diagnoses, medication details, patient names, or document contents. Messages should remain general and non-medical.

Can an employer view employee records?

No. ChartNest does not position employer access as medical-record access. Employee care information remains private and user controlled. Employer discussions are limited to organizational access, communication, support, and evaluation topics.

Is ChartNest a certified EHR?

No. ChartNest is a private care-organization product, not a certified electronic health record. It does not replace official provider systems or source records. Users should confirm important information with original documents and qualified professionals.

Does ChartNest sell health data?

ChartNest does not describe its website as a marketplace for health records. Website operations focus on contact, support, employer, limited analytics, and data-request flows. Forms are not intended to collect medical records or private health details. The privacy policy explains the website data that may be processed for those functions.

Can I delete app data?

The app includes local data safety controls. Available deletion actions depend on the data and app workflow involved. Users should review the confirmation shown before deleting information. Important source documents should be retained wherever they are officially maintained.

Can I request deletion of website data?

Yes. Use the data request page for website lead or contact data. Provide enough contact information for ChartNest to identify and route the request. Do not include medical records or private health details in the request.

Is backup automatic?

No. Backup is explicit and user initiated when it is configured and available. Its scope can depend on the app version, entitlement, and backup behavior. Users should confirm the current status and included data inside the app.

What does Free cost?

Free is USD $0. It provides a starting level for organizing a care profile and practical records within the app's free limits. No website checkout is required for this level. App downloads and supported purchases are handled through Apple.

What does Pro Lifetime cost?

Pro Lifetime is USD $9.99 as a one-time purchase. It unlocks the listed local organizing, PDF, and export value without an annual Pro subscription. It is separate from the annual Plus and Family plans. Apple purchase services handle the transaction and restore behavior.

What does Plus Annual cost?

Plus Annual is USD $19.99/year. It adds the listed Plus capabilities while the subscription is active. These can include user-initiated iCloud backup and expanded review workflows where configured. Apple purchase services handle billing, renewal, cancellation, and restore behavior.

What does Family Annual cost?

Family Annual is USD $39.99/year. It includes the listed Plus capabilities and adds Care Circle collaboration where configured. Family access applies while the annual subscription is active. Apple purchase services handle billing, renewal, cancellation, and restore behavior.